For many job seekers, getting to appointments can be a significant challenge. Limited access to reliable transport can make it harder to connect with services, access opportunities and take steps towards employment.
This was the situation Lisa faced while experiencing homelessness in Mackay (QLD)*.
Despite these circumstances, Lisa remained determined to improve her situation and work towards a brighter future. However, transport limitations and difficulty accessing essential services were making that journey more complex.
Recognising these challenges, Casey Humphrey, IntoJobs Senior Mobile Employment Consultant, connected with Lisa through IntoJobs’ mobile and community-based service delivery model at the Chances Homeless Drop-In Hub.
By delivering employment support in a familiar and accessible environment, Casey was able to work alongside local organisations and connect Lisa with the assistance she needed. This included help obtaining identification documents, accessing housing support, securing essential resources and connecting with services that could support her wellbeing and future employment aspirations.
Casey also helped Lisa connect with Mackay Hospital Dental Services to address ongoing dental health concerns that were affecting her confidence and readiness for work.
Providing support through the Chances Homeless Drop-In Hub reduced the impact of transport barriers and made it easier for Lisa to access multiple services in one location. This mobile and community-based approach enabled her to remain engaged with support while continuing to work towards greater stability.
Today, Lisa is actively connected to a range of services supporting her housing, health and personal development. With a stronger support network in place, she is making positive progress towards becoming employment ready and building a foundation for sustainable employment.
For Casey, Lisa’s determination has been particularly inspiring.
“Despite the challenges she has faced, Lisa has remained focused on improving her circumstances and working towards employment,” said Casey. “Her commitment to overcoming barriers and engaging with the supports available to her has been incredible to see.”
Lisa’s story highlights the value of IntoJobs’ mobile and community-based service delivery model. By meeting participants where they are and working alongside local organisations, consultants like Casey can help remove barriers, strengthen community connections and create more accessible pathways to employment.
Through collaboration, flexibility and personalised service delivery, participants are empowered to build confidence, increase stability and take meaningful steps towards achieving their employment goals.
*IntoJobs services in Queensland are delivered by MRAEL, both part of the IntoWork Group.
