Media Release

Employment service goes mobile to help remove barriers for jobseekers

IntoJobs’ mobile delivery Employment Services model is delivering results – achieving its goal of reducing barriers to accessing services, and providing on-going support where it’s needed most for participants and employers. 

IntoJobs, part of the IntoWork Group, commenced in July 2022 with an innovative approach to supporting people looking to enter or re-enter the workplace. The new mobile service allows employment consultants to travel to meet participants for appointments when there are barriers such as a lack of transport; provide transport to job interviews and work trials, and spend time with participants in the workplace to be able to identify and provide tailored support.

The mobile model is a winner for employers too, with consultants able to visit workplace to understand job requirements, and undertake scheduled visits and workplace drop ins to support both employers and participants after placement, and identify and address any additional requirements.  

IntoJobs CEO Steve Wyborn said the new model offers on-site support to both the participant and the employer to ensure smooth entry to the workplace and support is targeted to individual needs, “By undertaking workplace tours our Mobile Employment Consultants (MECs) can see firsthand what is required to undertake the job role and the workplace. Even simple things like knowing the location and identifying local public transport options can make a massive difference to a participants first few weeks of work” Mr Wyborn said.  

“Our end to end service model also means our participants are no longer pushed from consultant to consultant as they move through different services. The same person who meets you on your first day also prepares you for work, places you in the right job and visits the workplace to make sure everything is on track. We have a saying at IntoJobs – we will walk beside you on each step to meaningful and secure employment. Our smaller participant caseloads (average 80 per person) means our MECs know each participants experience and employment needs – tailoring placements to the needs of each employers.”

IntoJobs Mackay MEC Tahlear Templeton said the reception of the new model has been well received, “My participants love the fact we are flexible.  Many participants don’t have access to public transport to get to the office, so being mobile in a regional area means we are able to support them where they need it most,” Tahlear said. 

As the largest new entrant into Workforce Australia, IntoJobs has 73 delivery locations across Victoria, New South Wales, Queensland, Northern Territory, South Australia and Western Australia and a fleet of over 150 vehicles to offer a highly mobile delivery model which drives local relationships and services.

Since launching in July, more than 1500 people have been placed into sustainable employment.

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